IT Account Manager

CALLING ALL HELP DESK ADMINISTRATORS WHO WANT A CHANGE!    

Do you have a solid base of IT knowledge and experience, dealing with end users and solving their technical problems?  Do you find it rewarding but would like to be on a faster track to professional advancement and better compensation?  Then an IT Account Manager position at eMazzanti Technologies may be right fit for you.

eMazzanti has been listed 8 consecutive years by Inc. Magazine as one of the nation’s fastest growing privately held companies.  In addition to this, we’ve won numerous vendor awards from firms like Watchguard and Microsoft. In addition to our accolades. We have built a company culture that promotes unlimited learning and opportunity.

As an IT Account Manager you will be pivotal in executing the company’s growth strategy.  You will be in contact with IT managers, CFOs and CEOs of small- and medium-sized blue chip clients, assisting them in resolving their technological challenges.

Veterans are encouraged to apply.  LOCAL CANDIDATES ONLY!

Qualifications

  • Possess the personality to successfully engagement with C-Suite executives, senior managers and the technical acumen to deal with technical staff.
  • Excellent written and verbal communication skills
  • Positive attitude and desire to work in a rapid-growth professional environment
  • Technical aptitude: Either you are in love with technology or you have a desire to learn how technology impacts business and have the aptitude to understand its impact
  • Phenomenal phone skills with the ability to convey enthusiasm and energy
  • Minimum of 2-5 years’ of continuous employment history

Position Responsibilities

  • Manage client expectations and deliverables
  • Complete outgoing calls to follow-up on existing technology contracts and purchases
  • Complete outgoing calls to leads provided by the Marketing team
  • Explain the company’s value proposition
  • Schedule 2-5 qualified appointments per week
  • Work with Marketing to develop customer touches to enhance connect rate with prospects
  • Self-motivated and achievement oriented

Required Skills

  • High school diploma required. Minimum Associates degree in Business or Technology preferred
  • Knowledge of and experience with – managing customer expectations
  • Strong technical aptitude and knowledge, along with the ability to translate the complexities of technology to a lay person’s language
  • Excellent time management and organizational skills
  • Excellent written and verbal communication skills